Thank you for shopping with us! We take great care in ensuring that all our fragrance decants meet high standards of quality and satisfaction. Please review our Return and Refund Policy carefully before making a purchase.
Return Policy
Due to the nature of our products, we do not accept returns on any orders. All fragrance decants are custom-prepared and cannot be resold for hygienic and quality reasons.
Refund Policy
While we do not offer refunds for dissatisfaction with a scent, we are committed to providing a great customer experience. Refunds will only be granted in the following cases:
Damaged Items: If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with photographic evidence.
Incorrect Items: If you receive the wrong product, we will replace it at no additional cost.
How to Request a Refund
If your situation meets the criteria for a refund, please follow these steps:
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Contact Us: Email our customer service at drfragrances@hotmail.com within 48 hours of receiving your order.
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Provide Documentation: Include your order number and photos of the damaged or incorrect items.
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Resolution: Once we review your request, we will notify you of the outcome and process a replacement or refund if applicable.
We appreciate your understanding and trust in our products. For any questions or concerns, feel free to reach out to our support team at drfragrances@hotmail.com.
Thank you for choosing Dr Fragrances!
