Xerjoff Erba Pura (Sample Sizes)

Return Policy

Due to the nature of our products, we do not accept returns on any orders. All fragrance decants are custom-prepared and cannot be resold for hygienic and quality reasons.

 

Refund Policy

While we do not offer refunds for dissatisfaction with a scent, we are committed to providing a great customer experience. Refunds will only be granted in the following cases:

• Damaged Items: If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with photographic evidence.
• Incorrect Items: If you receive the wrong product, we will replace it at no additional cost.

How to Request a Refund

If your situation meets the criteria for a refund, please follow these steps:

• Contact Us: Email our customer service at "drfragrances
• @hotmail.com" within 48 hours of receiving your order.
• Provide Documentation: Include your order number and photos of the damaged or incorrect items.
• Resolution: Once we review your request, we will notify you of the outcome and process a replacement or refund if applicable.

Shipping Locations

We currently only ship within the UAE and select international locations. Shipping rates and delivery times may vary based on your location.

 

Processing Time

• All orders are processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time

• UAE Orders: 2-3 business days.
• International Orders: 7-14 business days, depending on the destination and customs processing.

Shipping Rates

• UAE Orders: Calculated at checkout.
• International Orders: Calculated at checkout based on destination and package weight.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor the status of your delivery.

 

Shipping Issues

If you experience any delays or issues with your shipment, please contact our support team at drfragrances@hotmail.com for assistance.

 

Note: We are not responsible for delays caused by customs, weather conditions, or other factors beyond our control. All international orders may be subject to additional customs fees or duties, which are the responsibility of the buyer.

 

 

Thank you for choosing DrFragrances